Frequently Asked Questions
Where do you ship?
We currently ship to the United States. Standard shipping is free on every order, with no minimum purchase.
When will my order arrive?
Processing and delivery times depend on the item and destination. If you need something for a particular date, contact us before ordering to check the current delivery information.
What is included with my item?
Each product page describes the contents and available options. Choose your preferred option before adding it to your bag. When a product has different sets or sizes, only the selected option is included.
Are all advent calendars the same?
No. The theme, materials, contents, and age guidance vary by product. Check the details on the individual product page before choosing a calendar.
Can I return an order?
You may request a return within 14 days of delivery. Change-of-mind returns must be unused and in their original condition, and you are responsible for return shipping. If an item arrived damaged or we sent the wrong item, we will cover any return shipping needed to resolve the issue. Please contact us before sending anything back. Read our return policy for the full process.
What if my item arrives damaged or incorrect?
Contact us with your order number and a description of the issue. Photographs of the item and packaging can help us resolve it.
Can I change my delivery address?
Contact us as soon as you notice an error. Changes may not be possible once your order has entered fulfillment.
How can I contact you?
Use our contact form. For order questions, include your order number so we can help you more easily.